LUNOVIA COMFORT LLC provides shipping services within the United States. This shipping policy applies to orders placed through this website for delivery to valid addresses within the U.S.
- Shipping Coverage
We currently offer shipping services exclusively within the United States. Delivery addresses must be valid residential or commercial addresses located within the U.S.
We do not currently offer international shipping outside the United States. We may contact customers to verify addresses that cannot be serviced before processing the order.
- Order Processing Time
Once payment is completed and the order is confirmed by our system, we typically process and ship orders within 1–2 business days.
Weekends, U.S. federal holidays, and delays caused by inventory issues, weather, system failures, or other uncontrollable factors may not be included in the standard processing time.
- Delivery Time
Once an order has shipped, standard delivery within the U.S. typically takes 2–5 business days.
Consequently, the total time from order confirmation to delivery is generally estimated at 3–7 business days. Actual delivery times may vary based on the delivery address, carrier operations, weather, holidays, and other uncontrollable factors.
- Logistics and Shipping Partners
To fulfill order deliveries, we may utilize professional third-party logistics and shipping partners, including:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
DHL
We select the appropriate shipping partner based on the order destination, package specifications, shipping routes, and operational arrangements.
Logistics partners are responsible for the transportation and delivery of packages, and their services are subject to the respective carrier’s terms and operational policies.
- Shipping Costs
Applicable shipping costs will be displayed on the checkout page based on the order and delivery information. If the website offers free shipping or a flat-rate shipping promotion for specific orders, the final amount shown at checkout applies.
Unless otherwise specified, customers can view applicable shipping costs before submitting their orders.
- Shipment Tracking
Once an order has shipped, we may provide tracking information. Customers can view the package’s transit status via the tracking system provided by the carrier.
As tracking information is provided by third-party carriers, there may be a delay before tracking statuses are updated for some orders. 7. Delivery Address
When placing an order, customers must ensure that the delivery address, recipient’s name, and other necessary information provided are complete and accurate.
If delivery fails, the package is returned, or re-delivery is required due to an incorrect, incomplete, or unrecognizable address provided by the customer, additional delivery fees or processing time may apply.
- Delivery Delays
We make reasonable efforts to complete deliveries within the estimated timeframe; however, we cannot guarantee that all orders will arrive within that estimate.
Delivery delays may occur due to severe weather, natural disasters, peak holiday shipping volumes, traffic disruptions, carrier delays, government restrictions, labor disruptions, or other circumstances beyond our reasonable control.
- Lost or Damaged Packages
If you receive a package with visible damage, we recommend contacting us as soon as possible after receipt, providing your order details along with relevant photos or other necessary information.
If a package has not been received after an extended period or the tracking status shows an anomaly, please contact customer service promptly; we will assist you in inquiring with the relevant delivery partner based on the specific circumstances.
- Unsuccessful Delivery
If a delivery partner makes multiple attempts but fails to complete the delivery, or if the package is returned due to address issues, we may contact the customer to determine how to proceed.
Re-delivery may incur additional fees, depending on the specific details of the order.
We will do our best to assist you in checking your order and delivery status and help resolve any issues encountered during transit.