LUNOVIA COMFORT LLC (hereinafter referred to as “we,” “the Company,” or “the Website”) respects and values your privacy. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit, browse, or use our website, purchase our products, or contact us.
- Information We Collect
When you visit or use this website, we may collect the following information based on your interactions with the site:
Name, email address, phone number, and billing or shipping address;
Order information, purchase history, and transaction-related details;
Inquiries, feedback, or other information you voluntarily submit to us;
IP address, browser type, device information, access times, and website usage data;
Browsing and website usage data collected via cookies and similar technologies.
We will not ask you to provide bank card passwords, account passwords, or other unnecessary, highly sensitive information through standard customer service channels.
- How We Use Your Information
We may use the collected information to:
Process and fulfill your orders;
Provide shipping, returns, refunds, and after-sales services;
Handle customer inquiries and provide customer support;
Improve website functionality, products, and user experience;
Prevent fraud, abuse, and unauthorized transactions;
Maintain website security and ensure proper operation;
Comply with applicable laws and regulations;
Send you marketing or promotional information, subject to appropriate authorization.
- Cookies and Similar Technologies
We may use cookies, pixel tags, and similar technologies to remember your website preferences, analyze traffic, improve performance, and understand how users interact with our services. You can manage or limit certain cookies through your browser settings; however, disabling certain cookies may affect the proper functioning of some website features.
- Information Sharing
We do not sell your personal information. To conduct business operations, we may share relevant information—to the extent necessary—with trusted third-party service providers, such as payment processors, logistics and delivery partners, website hosting providers, technical service providers, customer service providers, and security/fraud prevention services.
These third parties may only use the information as necessary to provide their services and are required to take reasonable measures to protect your personal information.
We may also disclose relevant information as required by law, court orders, or government agencies, or when necessary to protect the legitimate rights and interests of ourselves, our customers, and the public. 5. Payment Information
Website orders may be processed through third-party payment services. We generally do not directly store full bank card numbers or card security codes. Payment information is processed in accordance with the privacy policies and security standards of the respective payment service providers.
- Data Security
We implement reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, use, modification, disclosure, or loss.
However, no method of internet transmission or electronic storage is absolutely secure; therefore, we cannot guarantee that personal information will be completely free from security risks in all circumstances.
- Third-Party Websites and Services
This website may contain links to third-party websites, platforms, or services. When you visit third-party websites, their privacy policies and data handling practices may differ from ours. We recommend reviewing the relevant third party’s privacy policy before submitting personal information.
- Your Privacy Rights
Under applicable U.S. federal, state, and local privacy laws, you may have rights regarding the access, correction, deletion, or restriction of the use of your personal information. Specific rights may vary depending on your state of residence and applicable law.
If you wish to inquire about or exercise your applicable privacy rights, please contact us using the contact information provided on this website. We may take reasonable steps to verify your request in order to protect the security of your account and personal information.
- Data Retention
We retain personal information based on business needs, legal obligations, dispute resolution requirements, and legitimate business purposes. Information related to orders may be retained after order completion in accordance with applicable laws and reasonable business record-keeping requirements.
- Privacy of Minors
This website is not directed at children. We do not knowingly collect personal information from children who are under the age prescribed by applicable law. If you believe a minor has provided us with personal information, please notify us using the provided contact information so that we may take appropriate action.
- Privacy Policy Updates
We may modify this Privacy Policy in response to business changes, updates to laws and regulations, or adjustments to our privacy practices. Updated policies will be posted on this page, and the effective date will be updated where appropriate. Your continued use of this website constitutes your acknowledgment of the updated Privacy Policy.