LUNOVIA COMFORT LLC values every customer’s shopping experience. If you are not satisfied with your order, you may request a return or refund in accordance with the policy below.
- Return Period
We accept return requests for eligible orders within 30 days of receipt.
To initiate a return, please contact us within the return period and provide your order number, purchase details, and the reason for the return. Please do not ship items back without contacting us and receiving confirmation first.
- Return Conditions
Returned items must be unused, unworn, unwashed, and in a condition suitable for resale, with original packaging, tags, and accessories intact whenever possible.
If an item has been used, damaged, or washed, or if its condition has been compromised by the customer in a way that significantly affects resale, we may be unable to accept the return or may deduct a corresponding fee based on the item’s condition.
- Quality Issues or Incorrect Items
Please contact us promptly if you receive an item with quality issues, obvious damage caused during shipping, or an item that does not match your order.
Once we confirm the issue is our responsibility, we will provide a replacement, refund, or other reasonable solution based on the specific circumstances. We will cover return shipping costs for eligible returns due to quality issues.
- Returns for Non-Quality Reasons
Customers may request a return under this policy for reasons unrelated to product quality—such as no longer needing the item, a change of mind, or an incorrect purchase.
For returns not caused by quality issues, the customer is generally responsible for return shipping costs. Whether the original shipping fee is refunded will be determined based on the specific order and applicable laws.
- Return Address
After customer service confirms the return, we will provide return instructions. Return packages may be sent to the following address:
4781 CEDARBROOK WALK CAMARILLO, CA 93012
Please note: The return address may vary depending on the order and warehouse arrangements. Customers should confirm the currently valid return address with customer service before shipping items back.
- Refund Processing
Once we receive and inspect the returned item, we will determine whether to approve the refund based on the return conditions. For eligible orders, refunds are typically processed via the original payment method within 3–5 business days after the return review is completed.
The actual time it takes for the refund to appear in your account may vary depending on the processing speed of your bank, credit card company, or third-party payment provider.
- Refund Amount
If a return meets the eligibility criteria, we will generally refund the purchase price of the eligible items.
For returns initiated due to personal reasons, original shipping fees and return shipping costs may not be included in the refund, unless otherwise required by applicable law or stated by us in writing.
- Ineligible Returns
Refunds may not be granted in the following situations:
The return period of 30 days has expired;
The item shows clear signs of use or wear;
The item has been washed or damaged by the customer;
The item is missing essential tags, accessories, or packaging;
The item is no longer in a resalable condition due to improper handling by the customer;
The order or purchase record cannot be verified;
Other situations that do not comply with this return policy or applicable laws.
9. Responsibility for Return Packages
Customers are responsible for selecting a reliable shipping service and properly packaging the items for return. We may require valid tracking information or relevant proof of shipment in the event of loss or damage during the return process.
For returns resulting from issues for which we are responsible, we will provide appropriate return arrangements or solutions based on the specific circumstances.
Please include your order number and a description of the issue in your email so that we can process your request more quickly.