Welcome to our website. This website is operated by LUNOVIA COMFORT LLC (hereinafter referred to as “we,” “the Company,” or “the Website”). By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agreed to be bound by the following terms and conditions. If you do not agree to these terms, please discontinue use of this website.
- Website Use
You may access and use this website subject to compliance with these terms and applicable laws. You agree to provide true, accurate, and complete information and accept responsibility for activities conducted through your account.
We reserve the right to modify, suspend, or terminate any or all functions of the website based on business needs and may take appropriate measures against users who violate these terms.
- Product Information
We strive to ensure the accuracy of product names, descriptions, images, prices, inventory status, and other information on the website. However, due to display devices, browser settings, photography environments, or other technical factors, the actual appearance of products may differ reasonably from the images shown on the website.
Should we discover obvious errors in product information, we reserve the right to correct the information, adjust prices, or cancel relevant orders, and we will notify customers promptly where applicable.
- Payment and Billing Terms
Products sold on this website are available for one-time purchase only.
Unless explicitly stated otherwise on the product or order page, customers are required to pay only the displayed product price plus applicable shipping fees, taxes, or other lawful charges. This website does not offer subscription-based purchases, nor does it initiate automatic recurring charges or renewals resulting from a purchase.
Upon order submission, we will process payment based on authorization results from the payment service provider. Orders will proceed to the processing stage only after payment authorization is secured and order processing conditions are met.
In the event of payment failure, chargebacks, duplicate payments, or other transaction irregularities, we may contact the customer for verification or take necessary measures regarding the order.
- Order Confirmation and Cancellation
Submitting an order does not necessarily constitute final acceptance of the order. We may refuse or cancel orders due to insufficient inventory, errors in pricing or product information, payment issues, suspected fraudulent transactions, or other reasonable grounds.
If an order is cancelled after payment has been made, we will process the refund via the original payment method, where applicable. 5. Intellectual Property
This website and its content—including but not limited to text, images, product descriptions, graphics, page designs, logos, trademarks, brand elements, website layout, software, and other related content—are protected by applicable intellectual property laws.
Unless you have obtained written permission from us or the relevant rights holder, you may not copy, modify, distribute, sell, republish, publicly display, commercially use, or otherwise exploit the protected content of this website.
Unauthorized use of this website’s content may constitute an infringement of our intellectual property rights or those of third parties; we reserve the right to take appropriate legal action.
- Acceptable Use
You may use this website for lawful purposes, such as personal shopping, browsing products, checking order status, and other legitimate business transactions.
You may not use this website to:
engage in any illegal or fraudulent activity;
impersonate others or provide false identity information;
gain unauthorized access to other users’ accounts or website systems;
interfere with website servers, networks, or security features;
upload viruses, malware, or other harmful code;
use automated programs to scrape or copy website content in large volumes;
attempt to bypass website security, access, or payment mechanisms;
infringe upon the intellectual property rights, privacy rights, or other legal rights of others;
use the website in any manner that could disrupt its normal operation.
- Violations and Consequences
If we determine that a user has violated these terms or applicable laws, or poses a risk to the website, other users, or third parties, we may take appropriate measures to the extent permitted by law. These measures include restricting or suspending account access, cancelling orders, limiting future transactions, removing infringing content, or terminating the user’s right to use the website.
In cases involving suspected fraud, illegal activity, malicious attacks, or other serious violations, we may report the matter to relevant law enforcement or other appropriate agencies and reserve the right to pursue legal action.
- Limitation of Liability
To the maximum extent permitted by applicable law, LUNOVIA COMFORT LLC and its affiliates, employees, agents, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of or inability to use this website. We shall not be liable for delays or failures to perform caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, war, government actions, network failures, transportation disruptions, labor interruptions, or other events of force majeure, except to the extent prohibited by applicable law.
Nothing in these Terms is intended to exclude or limit liability that cannot be excluded or limited under applicable law.
- Third-Party Services
This website may utilize third-party services for payment, hosting, logistics, delivery, analytics, and other technical functions. Such third-party services may be subject to their own terms and privacy policies.
To the extent permitted by applicable law, we assume no liability for the independent actions or service interruptions of third-party service providers.
- Dispute Resolution
In the event of a dispute between you and us regarding the website, orders, products, or services, both parties shall first attempt to resolve the matter through friendly communication and customer service channels.
If the dispute cannot be resolved through direct communication, the parties may choose an appropriate method of dispute resolution in accordance with applicable law, including negotiation, mediation, arbitration, or litigation in a court of competent jurisdiction.
To the extent permitted by applicable law, the appropriate court or arbitration body for any dispute shall be determined in accordance with relevant legal provisions.
- Governing Law
These Terms and the relationship between you and this website shall be governed by applicable U.S. federal law and the laws of the relevant state, without regard to conflict of law principles.
If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
- Amendments to Terms
We may update these Terms to reflect business developments, changes in website functionality, or legal and regulatory requirements. Modified terms will be posted on the website, and the effective date will be updated.
Your continued use of the website following the update of these Terms constitutes your acceptance of the updated Terms.
- Entire Agreement
These Terms, the website’s privacy policy, and other relevant policies published on the website constitute the entire agreement between you and LUNOVIA COMFORT LLC regarding the use of this website.
In the event of a conflict between these Terms and other website policies, the specific policy or legal provision applicable to the matter at hand shall prevail.